THE INFLUENCE OF STUDENTS’ FEEDBACK ON TEACHING EFFECTIVENESS AND STUDENTS’ SATISFACTION AT HIGHER EDUCATION LEVEL: STUDENTS’ PERSPECTIVE

Abstract

The aim of this explanatory research is to investigate the impact of student feedback on teaching effectiveness and students’ satisfaction at higher education level as supported by Theory of Intellectual Management (Zhou, Hu, Yu & Bai, 2019), Behaviorist theory of learning, B.F Skinner 1904) and Maslow’s Theory Hierarchy of Needs (1943). The problem is that despite spending billions of rupees by Government of Pakistan, students’ feedback has not been implemented to enhance quality teaching and students’ satisfaction in HEIs, Pakistan. A useable sample of 1066 were collected from ten public and private universities of Sindh. SPSS v.22 and AMOS v.22 were used to analyze second order and first order reflective measures. CFA model was established before testing hypotheses. The findings suggested that students’ feedback has a significant impact on teaching effectiveness and teaching effectiveness has a significant impact on students’ satisfaction as (β=1.553, p value=0.000) and (β=0.981, p value=0.000) respectively. This study is of a paramount importance for policy makers and stakeholders of Higher Education Institutions in implementing student feedback to improve teaching effectiveness and students’ satisfaction.