Examining The Mediating Role of Workplace Incivility Between Emotional Intelligence and Organizational Commitment

Bushra Mahmood; Muhammad  Ramzan; Javaria Zafar

doi:10.54692/ajss.2023.711905

Bushra Mahmood PhD scholar, Institute of Social and Cultural Studies (ISCS), University of the Punjab, Lahore, Punjab, Pakistan.
Muhammad Ramzan Assistant Professor, Institute of Social and Cultural Studies (ISCS), University of the Punjab, Lahore, Punjab, Pakistan.
Javaria Zafar Visiting Faculty, Institute of Social and Cultural Studies (ISCS), University of the Punjab, Lahore, Punjab, Pakistan.

DOI: https://doi.org/10.54692/ajss.2023.711905

Keywords: Emotional intelligence, Organizational Commitment, Workplace incivility, Public Sector Universities

Abstract

Incivility in the workplace is becoming more common and has been linked to higher job stress, depression, and anxiety. Moreover, it has been linked to decreasing productivity, job satisfaction, and organisational commitment. In spite of the financial and emotional costs that incivility imposes on companies and people, very little study has been done on the many measures that might be employed to mitigate these costs. The purpose of this research was to investigate how workplace incivility affects the relationship between emotional intelligence and commitment to a business. The quantitative methodology was used for the data collection process, which consisted of administering surveys to a certain number of participants. In order to conduct an analysis of the gathered information, the researcher made use of SPSS as well as Smart PLS SEM. According to the findings of this study, emotional intelligence has a positive and significant relationship with organizational commitment. The research revealed that incivility in the workplace serves as a mediator, and that in this capacity, emotional intelligence and organizational commitment are significantly related. It was found that emotional intelligence has a connection to job-related outcomes by virtue of the adverse consequences it has on incivility in the workplace. Emotionally intelligent academics should be recruited, promoted, and retained by universities. It seems logical to construct anti-incivility programs with the primary goal of fostering the development of abilities related to emotional intelligence. The findings of the present research indicate that emotional intelligence may be a valuable technique for proactively addressing incivility in the workplace.